Data Deletion Request

If you have used ZimboConnect via Facebook Login and would like to request deletion of your data, you have two options. The same two options apply to any ZimboConnect account, however you signed up.

Option 1 — Delete directly in the app

Log in to your ZimboConnect account at www.zimboconnect.com, go to Settings, scroll to Danger zone, and click Delete my account. You will be asked to type DELETE to confirm, then press Permanently delete.

This permanently deletes your profile, photos, messages, and all associated data immediately. It cannot be undone.

Option 2 — Submit a deletion request by email

If you are unable to access your account, email us at support@zimboconnect.com with the subject line Data Deletion Request and include the email address associated with your ZimboConnect account.

We will delete your data within 30 days and confirm by email.

What we delete

When your account is deleted we remove:

• your profile information, including your name, date of birth, and cultural details
• your photos and any verification document or video you uploaded
• your messages, matches, and connection requests
• your forum posts and replies
• your event history, bookings, and tickets
• any business directory listings you created
• all other personal data stored in our systems

Things to be aware of

Deletion is permanent and immediate when you use Option 1 — we cannot restore an account or its content afterwards, so please download anything you want to keep first.

A small amount of information may be retained where the law requires it, such as payment and invoice records held by our payment processor, Stripe, for financial reporting and anti-fraud obligations. This is kept by Stripe under their own retention rules and is not used to identify you on ZimboConnect. For more detail on what we hold and why, see our Privacy Policy.

Questions

If you have any questions about deleting your data, contact us at support@zimboconnect.com.